As part of the 3rd Cycle of Webinars for Public Administration, on Administrative Simplification and User Service, which took place between the 26th and the 31st of March, TicAPP was invited to participate in the webinar entitled "How to design digital public services? ".
During the webianr on the 31st of March, moderated by Dr. Elsa Belo from INA, o TicAPP presented the current status of digital public services in Portugal according to the Digital Economy and Society Index 2020, of the European Commission, as well as the opportunity and demand that is placed on digital public services in the current context.
The present challenges are an incentive for the creation of the Common Model for the Design and Development of Digital Public Services.
The present challenges were an incentive for the creation of the Common Model for the Design and Development of Digital Public Services. TicAPP presented the vision of the model in progress and an initial version of this model, Digital Public Services Design Guide - Facilitators and Best Practices, that resulted from the Third Collaborative Work Plan – Project 2.6.
The Secretary of State for Innovation and Administrative Modernization participated at the end of the webinar and closed the third cycle of webinars.
This webinar is available on the Inovação AP YouTube channel.